Sue Kramer Harrawood

I founded Peace of Mind Virtual Assistance in 2003 at the recommendation of my wonderful mentor Terry Kozlowski.  As a detailed planner, I didn’t have a plan when I opened the doors for Peace of Mind Virtual Assistance.  My company, like many others in my shoes, was founded to replace a corporate income.  I knew zero about the virtual assistance industry – didn’t even own a computer.  I set up shop relying solely on my corporate background in project management, purchasing, logistics, facilities, shipping, accounting, executive assistance and customer service.

Fast forward many years later, I’ve learned a thing or two.  I’ve had the privilege to serve on the IVAA Board of Directors as its Marketing Director from 2005 – 2009.  During that time I traveled the US and Canada educating the international business community about virtual assistance.  I was often contacted by the international media (Newspapers, magazines and television) and was able to educate them about our industry and spotlight IVAA members and clients.  I’ve spoken with virtual professionals across the globe and learned not only about the industry but how to own and operate a successful business.  I am so grateful to an industry that is not afraid to share their wealth of knowledge.

I never dreamed that I would own this business and have the opportunity to further my knowledge, select those clients I choose to work with and help more people than I ever could in corporate.  I’m thankful to my corporate colleagues as they helped hone my skills and develop my ability to lead and become a small business owner.  Being part of collaborative team efforts with organizations such as Northwestern University, CSC, McGraw Hill, General Motors and Siemens Medical Systems was a tremendous springboard into my entrepreneurial pursuits.  Experience in myriad industries (IT, telecommunications, healthcare, software, pharmaceuticals, construction, manufacturing, engineering, publishing and logistics) instilled the fundamentals necessary to support business owners in diverse industries.

Today, I have the privilege of supporting clients as their virtual assistant or online business manager and leading the Peace of Mind Virtual Assistance referral network.  I also mentor aspiring virtual assistants and consult with business owners to see if partnering with a VA (virtual assistant) or an OBM (Online Business Manager) is the right fit for their particular business and management style.  School is always in session – whether it’s learning  to be a better leader, learning about new software or a new process that will make our work more efficient, it’s all in a days work.  The future is very bright and I so appreciate Terry listening to God’s voice and presenting this terrific opportunity to me!  I’m very thankful to all the clients of Peace of Mind Virtual Assistance over the years, for without them there wouldn’t be a need for what we love to do!

Industry Service:

  • IVAA Live Summit Committee (2005 – Houston)
  • IVAA Marketing Director (2005 – 2009)
    • Represented the organization at various annual conferences – National Speakers Association, Women’s Business Development Center, National Association of Women Business Owners, Women for Hire, etc.
    • Interviewed by the media (Crain’s Chicago Business, Reuters, Wall Street Journal, etc.)
  • IVAA delegate to Forum on Virtual Assistance (2008 – Toronto)
    • Participated in a panel discussion about the future of Virtual Assistance
    • Breakout session speaker
  • IVAA Live Summit Breakout Session Speaker (2008 – San Francisco)
  • IVAA Board of Directors Nominations Committee (2011)
  • IVAA Live Summit Programs Committee (2011 – Portland)
  • IVAA Live Summit Programs Committee (2012 – Memphis)